Shipping

Made to order

Every BabelChess board is printed and finished by hand, one at a time, in Concord, Massachusetts. Your board is built once your order is approved.

Production takes 7 to 10 business days. Transit time is added to that.

Where we ship

For now we ship only within the United States. Shipping to Canada is on hold due to the new tariffs between the two countries. We will offer it again once the situation is clearer.

United States

Shipping is free to the 48 contiguous states. To Alaska, Hawaii and US territories, shipping is paid by the customer: the cost is shown at checkout, before you confirm payment. Your board ships with tracking, and we send you the tracking number as soon as the package leaves.

Your address

We ship to the address you give us at checkout. Please check it carefully: we cannot change the destination once the board is on its way, and packages returned to us because of an incorrect or incomplete address will need to be reshipped at the customer’s cost.

Delays

If for any reason we cannot ship your board within the production time, we will let you know before it runs out, with a new estimated date. If you would rather not wait, you can cancel your order and we will refund the full amount.

Once the package is with the carrier, delivery times are out of our hands. If a package is significantly delayed or appears to be lost, write to us at info@babelchess.com and we will help you trace it.

If your package is lost

If the postal service declares your package lost in transit, we will send you another board or refund the full amount, whichever you prefer.

Our responsibility ends when the carrier records the delivery at the address you gave us. If the package disappears after it has been delivered, we will give you the tracking details so you can file a police report or claim.

Undelivered or unclaimed packages

If a package comes back to BabelChess because no one picked it up at the post office within the carrier’s holding period, because the address you entered is incorrect or incomplete, or for any other reason beyond our control and the carrier’s, we consider our delivery obligation fulfilled.

Personalized board: not refundable. If you wish, we will ship it again, with the new shipping cost paid by you.

Non-personalized board: you can choose to have it shipped again, paying the new shipping cost, or receive a refund of the board price, minus the original shipping cost and a 20% restocking fee.

Funds are returned once the board is back and we confirm it is in good condition. This is done through our payment provider, to the same payment method you used, and usually appears within 5 to 10 business days, depending on your bank.

Signature on delivery

If you prefer to receive your board in person, request signature on delivery by checking the box when you place your order. We cover the cost. Please note that someone must be present to receive the delivery and sign for it. If no one is there, the postal service will leave a notice and you’ll need to pick up the package at the post office. If you don’t do so within 15 days, it will be returned to us.